Refund Policy

Last updated: April 2026

At BoatMate, we want both boat owners and service providers to have a fair and transparent experience.

Cancellation by Boat Owner

If you cancel a service request more than 24 hours before the scheduled time, you will receive a full refund. Cancellations within 24 hours of the scheduled service may be subject to a cancellation fee of up to 25% of the service cost, as the provider may have already prepared for the job.

Cancellation by Service Provider

If a service provider cancels an accepted job, you will receive a full refund automatically. We will also help you find an alternative provider. Providers who repeatedly cancel may be removed from the platform.

Service Disputes

If you are unsatisfied with a completed service, contact us within 48 hours at [email protected]. We will review the situation and may offer a partial or full refund depending on the circumstances. We may request photos or documentation to assess the dispute.

No-Show Policy

If a service provider does not show up for a scheduled service, you will receive a full refund. If a boat owner is not present or does not provide access as agreed, the provider may charge a no-show fee.

How Refunds Are Processed

Refunds are issued to the original payment method within 5-10 business days. You will receive an in-app notification and email confirmation when the refund is processed.

Platform Fees

BoatMate service fees are non-refundable in cases of late cancellation by the boat owner. In all other refund scenarios, the full amount including platform fees will be refunded.

Contact

Questions about refunds? Contact us at [email protected]

OrbisWorks · 551 Normandy L, Delray Beach, FL 33484 · (561) 306-4292